Schaller Mitsubishi

"From our family to yours Thank You!!!"

Art, I would like to give a great big shout out to Brandon,Laurie and Cris, They really know their Stuff!!!!!! From the first time we walked into the lot, not to buy just to look, Cris came to greet us and knew everything about the Outlander. Then Brandon took over and when I had doubts and questions I called Brandon and he called within the hour,(Same Day!!!) and put my mind to ease. When we came back to pick up our beautiful Rally Red Outlander, there was a huge!!! sign, from Brandon, Congratulating Rick and I on our purchase. Then Laurie,(the financial wizard!) with her outstanding knowledge, walked us through and sealed the deal!! Both Rick and I thank you all for the outstanding job that you did. You made us feel at ease.We left in our beautiful outlander feeling very comfortable about our decsion to purchase it. From our family to yours Thank You!!! PS, Brandon (sunshine) I am driving my Rally Red girl and loving every minute!!!!!!

Mary

"The best part to this story is we bought two vehicles."

We always thought buying a new car was supposed to be fun!! Our leases were up, and it turned out to be a day of stress and annoying car dealers. The next day, we went to Schaller and met Brandon and Chris. Just walking into this dealership we knew it was going to be a fun and relaxing purchase. We can honestly say, this was the best experience we had with a dealership. Speaking from experience, we have leased many vehicles. Branden is superb at his job, we felt like family when it was time to leave. Chris was awesome too. He was extremely helpful and very knowledgable. The best part to this story is we bought two vehicles. I would definitely come back before I would choose to go anywhere else the next time I'm ready for another vehicle. And, we can't forget Nissa. What a sweetheart. This group is completely great!!!! Now, we realized purchasing new vehicles can be a great experience; just come on down to SCHALLER!!

Judy

"I have faith in Schaller because of people like him, and I would recommend you to anyone"

Saturday, May 14, 2011

Dear Art Schaller Jr.:

I want to take this time to inform you of an excellent salesman you have working for your company. His name is Chris Wodarski.

He was not a pushy salesman. He was very nice, helpful, informative, and accomodating! At first I was a bit nervous with my car purchase but he made me feel relaxed and at ease.

I purchased a 2010 Honda Civic and I must tell you "I love it"!!

I have faith in Schaller because of people like him, and I would recommend you to anyone. Please thank Chris once again for me, as he is certainly an asset to your company.

Sincerely,
Nancy

Nancy

"They ensured that we will be coming back to your dealership for years to come and will gladly refer our family and friends."

To Whom It May Concern,

On Saturday, April 4, 2011 my husband, son, and myself came to Schaller Mitsubishi to look for a used vehicle for our son. We were met by Raymond Colello, who proceeded to take us through one of the most pleasant and informative car buying experiences we can remember.

He never pressured us into purchasing any particular vehicle. He reviewed all of the options that were available to us. He helped us navigate the sometimes complicated web of logistics that go along with purchasing a vehicle.

I would like to extend these compliments to your Business Manager, Lori Xeller. She was very informative and reassuring. This was our son's first major purchase. She clearly explained all the options and financial arrangements that were available for him. She spoke to him on his level of knowledge. She offered her professional opinion on many factors.

It's all too common to run into obnoxious car salesmen who only want to get your signature and their commission as fast as possible. Ray and Lori proved to be wonderful exceptions to that cliché. They ensured that we will be coming back to your dealership for years to come and will gladly refer our family and friends.

Sincerely,
 
Elaine

Elaine

"I never felt like I was being pressured into making the purchase ..."

Last Monday (3/28) my 1993 Honda Accord died on the highway while I was driving home. I decided the car was old and had served its time (it had over 210k miles) and I was going to look into purchasing a newer pre-owned vehicle. I spent Tuesday searching dealership inventories online and came across a 2007 VW Jetta Wolfsburg edition on your site. The car looked great, had very decent mileage for the year (49k) and was a great deal at $12995. To top it off it was a manual transmission which is what I was looking for. I called up the number on the website and was told that the car was located at Schaller Mitsubishi. I scheduled an appointment for that day. When I got there I met Brandon and Jon who immediately took me and started explaining the car buying process as I was a first time dealership buyer. I told them I would need to finance and what payment range and down payment I was looking for and they ran some checks and then told me I should be able to get financing and gave me a range that I would likely be paying monthly. The car had moved to another location so Jon drove me to where it was and I had the opportunity to test drive the car on the way back. Everything was great so I decided to come in the next day to talk about the financing. The next day I couldn't get a ride and called to reschedule my appointment when I was told that they would send someone to pick me up! I was impressed as things seemed to be moving very efficiently and I like to get things done quickly as possible since I had already decided I wanted the car. I went over to the store and I spoke with Brandon about some financing offer I had received and he gave me some pretty good advice on how to go about weighing the finance options and suggested I let his team do some work and get me some numbers with which to work. I met with Nissa, filled out some applications and spoke about the financing process. I had forgotten some important documents so a driver drove me back to work and a friend was able to give me a ride back later. Once I was back Nissa worked out the financing offers and I added the car to my insurance policy (which took a while because Geico kept saying they sent it and it wasn't coming through on our side). Once everything was set I went into the office, signed paperwork with Nissa who explained every paper she gave me to sign. All my questions were answered. Jon picked up the car from detailing and I was able to drive away that night. I am extremely impressed with the level of service that I received from Brandon, Jon, and Nissa. They were all very personable, professional, and adequately equipped with the knowledge to answer my questions. Even questions I may not have asked they would bring up and answer for me. Jon made sure I got a thorough inspection of the car and made sure everything was going smoothly even when I was off doing paperwork with Nissa. As a first time dealership buyer I never expected this process to go so smoothly. I never felt like I was being pressured into making the purchase or putting any add-ons. Everything was explained upfront and all questions were answered. I can honestly say that the most hassling part of the whole transaction was getting geico to fax over the insurance information. I would never imagine that my car could die on a Monday night and I would be driving off in a car that same Thursday. I give Brandon, Jon, and Nissa five stars! Thank you all for excellent service and a great experience.

Lyndon

"The shuttle service are drivers are phenomenal!"

Roger, Sarah and crew are the best, most courteous, friendly, concerned staff.  This experience with Schaller well exceeds my expectations every time.  The shuttle service are drivers are phenomenal!

Mary,West Hartford

"You have a fantastic group there and they are worth honoring and thanking"

Dear Mr. Schaller,

I want you to know about the very positive experience I had yesterday with your staff at the Veteran's Drive location yesterday, April 15, 2010. I want to recognize Roger Beaulieu, and particularly Rich Knapick for their outstanding customer service. I live near Syracuse, NY, and had traveled to Hartford for an interview. Well, somewhere between my arrival in the garage and my return to my car, I lost the key. Little did I realize that my spare would not start the car as it did not have the starter chip in the fob. Three frustrating hours later of dealing with Triple A trying to jump it, and then waiting for a tow, and all on an empty stomach and completely exhausted from the early day, long drive, drained from the interview, and now this! I was ready for a breakdown. To make matters worse, I HAD to get home in order to get on a plane today to see my mother in San Diego who is on her last days with lung cancer, a non-smoker, I might add. So, I desperately called other Mitsubishi dealers in order to find one open and willing to find out what was wrong with my car, praying that it was a simple fix and planning to rent a car and return next week to pick mine up. I called your dealership and spoke with Roger. He could hear the panic in my voice as I relayed to him my story. He assured me that they would do whatever they could to get me home in time. So, imagine my surprise and relief when Rich reconfigured another key to work in my car! I was ecstatic! I nearly cried right on the spot with gratitude! I just had to hug the fellow that checked my oil and topped it off for my return. I am in sales and I know two things: one, how important to success customer service is, and two, how important it is to give recognition to those who stand out in their service to those customers who, ultimately support us with their business. I think these guys deserve your thanks, a bonus, or maybe even just a great barbecue on a Friday afternoon. Whatever you decide to do for them, I assure you, it will be worth your effort. You have a fantastic group there and they are worth honoring and thanking. Hats off to you guys! You saved a damsel in distress. Warmly, Carol

Carol,Syracuse, NY

"Thank you "

I appreciate the attention to detail which your service department has exhibited each time we have visited.  They have consistently identified possible problems before they became major issues.

Thank you

Richard,West Hartford

"Positive Experience"

We value the honesty and care of the staff.  Very positive experience

Jennifer,Wethersfield

"It was a very positive experience"

Roger,

I was impressed with your positive attitude when making my appointment over the phone.  I was even more impressed with you friendliness and professionalism meeting you in person, dropping off my car.  It was a very positive experience. 

Thomas,Fairfield

"Completely Satisfied"

Wait time was accurately quoted and my experience with Schaller was a s pleasant as it could have been, thank you.

Gary,Hamden

"I will strongly recommend your dealership to others, and Ray Colello in particular."

Hi Art,

        My name is Mark S. and I was given your email address from Ray Colello.  My son, Matthew, purchased a 2009 Outlander from Ray yesterday and I just wanted to let you know what I thought of the process.  This was Matthew's first new vehicle and he wanted me around for my "experience" with buying new cars and dealing with the sales consultants.  And, like a good father, I did not want him to be taken advantage of.

        We first arrived at Schaller Mitsubishi last Wednesday for the test drive.  Ray was extremely courteous and efficient with preparing the 2 cars that he drove - a 4 cylinder and then a 6.  We then sat down expecting the worst as far as pricing was concerned.  To our surprise, the costs came in a bit below our expectations thanks to the Sam's Club pricing.  We went home and compared these costs to others on the internet.  We could not find anything better.

        We returned on Saturday to hopefully finalize the deal.  Ray had the vehicle Matt was interested in ready to test drive again.  After finishing the drive he decided that the Outlander was the vehicle he wanted.  We asked Ray to give us final pricing on the 4-cyl vehicle as well as a 6-cyl XLS that had all the bells and whistles.  He returned promptly with all the information.  When we asked Ray to step away so that we could talk over some private details, he did so without hesitation and did not return until we asked for him.  I thought that this was a very courteous and respectful thing to do.  Other dealers that I have dealt with would have kept bothering us for our decision.  When he returned, we asked to reduce the cost even further (by $500).  He then went away and returned with another $250 off the price; so needless to say my son was hooked.  He ended up buying the fully equipped XLS and he is not sorry.

        My son (and I) felt very comfortable working with Ray and this, in-and-of itself, speaks volumes about our experience.  I will strongly recommend your dealership to others, and Ray Colello in particular.  If your service department is anything like your sales department, I think Matt will be in for several years of good service.

        Thank you Ray and Schaller Mitsubishi.

Mark,Windsor Locks

Hi Art.

I just wanted to tell you about my experience with your service department. About a month ago, I received a notice from Mitsubishi Corp stating there was a problem with my Outlander's brake light system, and I needed to take it to the dealer so they could have it fixed free of charge. That was no problem, and while I was there, I'd tell them of a possible problem with my radiator, as I believed it was (slightly) leaking coolant. I made the appointment, the brake light issue was fixed immediately, and the radiator issue was addressed. The radiator that needed to be replaced, had to be ordered, so I made another appointment for today and had it done. I was at Schaller Mitsubishi twice within the last 2 weeks, and thought I'd let you know how it went. I didn't get the run around, the staff was on time for BOTH appointments- important because I am a police officer, work 2nd shift, and need to be on time. In my line of work, I also deal with the general public, and they are a royal pain with complaint after complaint, so I thought I'd give credit where credit is due. You can take pleasure in knowing that, at Schaller Mitsubishi, they do a fantastic job of being professional and not hassling or jerking around the customer. I kept expecting something to go wrong, or someone to give me a headache, but instead I found an outstanding group of people in your service department. Don't have them change A THING. How they operate is the way every business should- on time, efficient, and no run around. The staff gets an A+ and deserve to hear about a job well done.

Tammy,West Hartford

"Sincere Thanks!"

Dear Mr. Schaller, I recently had to purchase a new remote door opener for m 1995 Mitsubishi Diamante station wagon (which was purchased at Schaller)as my old one longer worked. The parts department tried hard and located a remote that was indicated my car. According to the car's vin the one he ordered was the correct model. Once the remote arrived, my daughter brought the car in for me and Roger Beaulieu discovered that there was no wiring for a factory installed remote. He discussed this with my daughter] she told him the old remote looked nothing like the new one. It appeared it was deal (installed not factory installed. As she did not have the old remote with her, I return the next day, at Roger's suggestion, with the old remote. It was, in fact, a dealer

installed product. Tom Lugli looked at the old remote, opened it and 'worked some mac and lo and behold the old remote once again works.

While everyone in the parts and service department were very professional and accommodating, I especially want to acknowledge Roger and Tom. Please be sure to pass along my sincere thanks and, if possible a copy of this email to these gentlemen. You very dedicated employees and they should be recognized for their efforts.

Louisa,Hartford

"Congratulations for having such outstanding employees!"

Dear General Manager

I want to write you a brief not of commendation about someone in your department whose assistance to us and many of our friends were extremely valuable.

In several occasions, Mr. Roger Beaulieu and Sara helped us respectfully and very professional when we were asking for help and service for our cars. Sara and Roger deserve a special Vote of thanks from our friends and us.

They are a credit to the SCHALLER, Congratulations for having such outstanding employees at your department.

Ashur,New Britain

"We're happy to acknowledge that Schaller's is truly committed to customer satisfaction"

Dear Art,

Just a note to tell you how impressed Doug and I was with the sales team at Schaller's. John Benner was my initial contact and he was extremely expeditious in getting me the facts and figures regarding our lease. This was our first time leasing a vehicle so we needed special care. His personality over the phone was impressive and friendly - not pushy. When we came in to meet with John, Vince Giordano joined us to explain the financing issues and other options. They were truly a team that wanted to service our needs and answer any questions we had.

It took John a few days to find our "dream" car but he did and we are absolutely elated with it. I was so excited the day we picked "her" up. I have never had a brand new car so this was a real thrill for me!

Customer Service is what I strive for in my real estate business and all too often in today's world, you don't receive good customer service. We're happy to acknowledge that Schaller's is truly committed to customer satisfaction and we will be happy to pass the good word about our experience with you.

I appreciated your email thank you - technology is great, isn't it? Best wishes for continued success.

Doug & Chris,East Berlin