"The shuttle service are drivers are phenomenal!"

Roger, Sarah and crew are the best, most courteous, friendly, concerned staff.  This experience with Schaller well exceeds my expectations every time.  The shuttle service are drivers are phenomenal!

Mary,West Hartford

"You have a fantastic group there and they are worth honoring and thanking"

Dear Mr. Schaller,

I want you to know about the very positive experience I had yesterday with your staff at the Veteran's Drive location yesterday, April 15, 2010. I want to recognize Roger Beaulieu, and particularly Rich Knapick for their outstanding customer service. I live near Syracuse, NY, and had traveled to Hartford for an interview. Well, somewhere between my arrival in the garage and my return to my car, I lost the key. Little did I realize that my spare would not start the car as it did not have the starter chip in the fob. Three frustrating hours later of dealing with Triple A trying to jump it, and then waiting for a tow, and all on an empty stomach and completely exhausted from the early day, long drive, drained from the interview, and now this! I was ready for a breakdown. To make matters worse, I HAD to get home in order to get on a plane today to see my mother in San Diego who is on her last days with lung cancer, a non-smoker, I might add. So, I desperately called other Mitsubishi dealers in order to find one open and willing to find out what was wrong with my car, praying that it was a simple fix and planning to rent a car and return next week to pick mine up. I called your dealership and spoke with Roger. He could hear the panic in my voice as I relayed to him my story. He assured me that they would do whatever they could to get me home in time. So, imagine my surprise and relief when Rich reconfigured another key to work in my car! I was ecstatic! I nearly cried right on the spot with gratitude! I just had to hug the fellow that checked my oil and topped it off for my return. I am in sales and I know two things: one, how important to success customer service is, and two, how important it is to give recognition to those who stand out in their service to those customers who, ultimately support us with their business. I think these guys deserve your thanks, a bonus, or maybe even just a great barbecue on a Friday afternoon. Whatever you decide to do for them, I assure you, it will be worth your effort. You have a fantastic group there and they are worth honoring and thanking. Hats off to you guys! You saved a damsel in distress. Warmly, Carol

Carol,Syracuse, NY

"Thank you "

I appreciate the attention to detail which your service department has exhibited each time we have visited.  They have consistently identified possible problems before they became major issues.

Thank you

Richard,West Hartford

"Positive Experience"

We value the honesty and care of the staff.  Very positive experience

Jennifer,Wethersfield

"It was a very positive experience"

Roger,

I was impressed with your positive attitude when making my appointment over the phone.  I was even more impressed with you friendliness and professionalism meeting you in person, dropping off my car.  It was a very positive experience. 

Thomas,Fairfield

"Completely Satisfied"

Wait time was accurately quoted and my experience with Schaller was a s pleasant as it could have been, thank you.

Gary,Hamden

"I will strongly recommend your dealership to others, and Ray Colello in particular."

Hi Art,

        My name is Mark S. and I was given your email address from Ray Colello.  My son, Matthew, purchased a 2009 Outlander from Ray yesterday and I just wanted to let you know what I thought of the process.  This was Matthew's first new vehicle and he wanted me around for my "experience" with buying new cars and dealing with the sales consultants.  And, like a good father, I did not want him to be taken advantage of.

        We first arrived at Schaller Mitsubishi last Wednesday for the test drive.  Ray was extremely courteous and efficient with preparing the 2 cars that he drove - a 4 cylinder and then a 6.  We then sat down expecting the worst as far as pricing was concerned.  To our surprise, the costs came in a bit below our expectations thanks to the Sam's Club pricing.  We went home and compared these costs to others on the internet.  We could not find anything better.

        We returned on Saturday to hopefully finalize the deal.  Ray had the vehicle Matt was interested in ready to test drive again.  After finishing the drive he decided that the Outlander was the vehicle he wanted.  We asked Ray to give us final pricing on the 4-cyl vehicle as well as a 6-cyl XLS that had all the bells and whistles.  He returned promptly with all the information.  When we asked Ray to step away so that we could talk over some private details, he did so without hesitation and did not return until we asked for him.  I thought that this was a very courteous and respectful thing to do.  Other dealers that I have dealt with would have kept bothering us for our decision.  When he returned, we asked to reduce the cost even further (by $500).  He then went away and returned with another $250 off the price; so needless to say my son was hooked.  He ended up buying the fully equipped XLS and he is not sorry.

        My son (and I) felt very comfortable working with Ray and this, in-and-of itself, speaks volumes about our experience.  I will strongly recommend your dealership to others, and Ray Colello in particular.  If your service department is anything like your sales department, I think Matt will be in for several years of good service.

        Thank you Ray and Schaller Mitsubishi.

Mark,Windsor Locks

Hi Art.

I just wanted to tell you about my experience with your service department. About a month ago, I received a notice from Mitsubishi Corp stating there was a problem with my Outlander's brake light system, and I needed to take it to the dealer so they could have it fixed free of charge. That was no problem, and while I was there, I'd tell them of a possible problem with my radiator, as I believed it was (slightly) leaking coolant. I made the appointment, the brake light issue was fixed immediately, and the radiator issue was addressed. The radiator that needed to be replaced, had to be ordered, so I made another appointment for today and had it done. I was at Schaller Mitsubishi twice within the last 2 weeks, and thought I'd let you know how it went. I didn't get the run around, the staff was on time for BOTH appointments- important because I am a police officer, work 2nd shift, and need to be on time. In my line of work, I also deal with the general public, and they are a royal pain with complaint after complaint, so I thought I'd give credit where credit is due. You can take pleasure in knowing that, at Schaller Mitsubishi, they do a fantastic job of being professional and not hassling or jerking around the customer. I kept expecting something to go wrong, or someone to give me a headache, but instead I found an outstanding group of people in your service department. Don't have them change A THING. How they operate is the way every business should- on time, efficient, and no run around. The staff gets an A+ and deserve to hear about a job well done.

Tammy,West Hartford

"Sincere Thanks!"

Dear Mr. Schaller, I recently had to purchase a new remote door opener for m 1995 Mitsubishi Diamante station wagon (which was purchased at Schaller)as my old one longer worked. The parts department tried hard and located a remote that was indicated my car. According to the car's vin the one he ordered was the correct model. Once the remote arrived, my daughter brought the car in for me and Roger Beaulieu discovered that there was no wiring for a factory installed remote. He discussed this with my daughter] she told him the old remote looked nothing like the new one. It appeared it was deal (installed not factory installed. As she did not have the old remote with her, I return the next day, at Roger's suggestion, with the old remote. It was, in fact, a dealer

installed product. Tom Lugli looked at the old remote, opened it and 'worked some mac and lo and behold the old remote once again works.

While everyone in the parts and service department were very professional and accommodating, I especially want to acknowledge Roger and Tom. Please be sure to pass along my sincere thanks and, if possible a copy of this email to these gentlemen. You very dedicated employees and they should be recognized for their efforts.

Louisa,Hartford

"Congratulations for having such outstanding employees!"

Dear General Manager

I want to write you a brief not of commendation about someone in your department whose assistance to us and many of our friends were extremely valuable.

In several occasions, Mr. Roger Beaulieu and Sara helped us respectfully and very professional when we were asking for help and service for our cars. Sara and Roger deserve a special Vote of thanks from our friends and us.

They are a credit to the SCHALLER, Congratulations for having such outstanding employees at your department.

Ashur,New Britain

"We're happy to acknowledge that Schaller's is truly committed to customer satisfaction"

Dear Art,

Just a note to tell you how impressed Doug and I was with the sales team at Schaller's. John Benner was my initial contact and he was extremely expeditious in getting me the facts and figures regarding our lease. This was our first time leasing a vehicle so we needed special care. His personality over the phone was impressive and friendly - not pushy. When we came in to meet with John, Vince Giordano joined us to explain the financing issues and other options. They were truly a team that wanted to service our needs and answer any questions we had.

It took John a few days to find our "dream" car but he did and we are absolutely elated with it. I was so excited the day we picked "her" up. I have never had a brand new car so this was a real thrill for me!

Customer Service is what I strive for in my real estate business and all too often in today's world, you don't receive good customer service. We're happy to acknowledge that Schaller's is truly committed to customer satisfaction and we will be happy to pass the good word about our experience with you.

I appreciated your email thank you - technology is great, isn't it? Best wishes for continued success.

Doug & Chris,East Berlin